Community First National Bank

How the process works

A careful path from first conversation to closing.

No rush. No sales quota. Here’s what working with Reverse Solutions actually looks like — step by step — so you always know what’s next.

Schedule a call Read each step in detail

The process

A careful process, on purpose.

Federal rules build independent counseling into every HECM reverse mortgage. We think that’s a feature — you should never make this decision in a hurry.

  1. 1

    Learn, and ask every question

    We walk through how it works, what it costs, and what stays yours: property taxes, insurance, and upkeep.

  2. 2

    Independent counseling

    On the common FHA path, you meet a HUD-approved counselor who doesn’t work for us — so you understand the loan before anything moves forward.

  3. 3

    Choose how the funds work for you

    Monthly payments, a standby line of credit, a lump sum, or a mix — shaped around your plan, not a sales quota.

  4. 4

    Close — and stay right where you are

    You keep the title. No monthly mortgage payment is required while you live in the home and meet the loan terms.

Try the calculator Have questions before step one? Ask us anything

The five steps at a glance

Pin the map — then scroll for the deeper walkthrough.

In depth

What happens in each step

Timelines vary by situation. What doesn’t change: you decide when to move forward — and you can pause or stop if it isn’t the right fit.

Step 01

Schedule a call with a specialist

Start with a conversation. Tell us what’s on your mind — freeing up monthly cash flow, planning for care at home, building a standby cushion, or simply understanding whether a reverse mortgage belongs in your retirement toolkit.

  • You’ll speak with a licensed Reverse Solutions specialist — not a call center script.
  • No credit pull and no obligation to apply. This is education first.
  • Bring questions. Family members are welcome on the call if you’d like them there.

Request a call

Step 02

Learn about your options

We walk through how reverse mortgages work in plain English — what it costs, how funds can be taken, and what stays your responsibility while you live in the home.

  • Property taxes, homeowners insurance, and upkeep stay yours. We’ll say that clearly, every time.
  • Funds may come as monthly payments, a line of credit, a lump sum, or a mix — shaped around your plan.
  • We offer more than one product path. Exact fit depends on your situation — we won’t guess online.
  • You’ll see how an existing mortgage can often be paid off at closing when equity allows.

Built-in protection · Step 03

Schedule independent counseling

For HECM (FHA-insured) reverse mortgages, federal rules require counseling with a HUD-approved counselor who does not work for us. We think that’s a feature — you should never make this decision in a hurry.

  • We help you find and schedule counseling. Sessions are often by phone or video.
  • The counselor confirms you understand costs, obligations, and alternatives before anything moves forward.
  • Other product paths may have different requirements. Your specialist will clarify what applies to you.

Step 04

We process your loan — and walk you through it

Once you’re ready to apply, our team handles the file work while keeping you in the loop. Every file is different; we don’t promise a fixed close date on a website.

  • Appraisal and third-party steps (title, recording, and related items) are coordinated for you.
  • Underwriting reviews the file. Your specialist explains what each request means in plain language.
  • You’ll review a personalized picture of costs and proceeds before you decide to close.
  • Questions mid-stream? Call or email — the same people who started with you stay on the file.

Step 05

Close — and stay right where you are

At closing, you keep the title. There is no required monthly mortgage payment while you live in the home as your primary residence and meet the loan’s terms.

  • You still pay property taxes, insurance, and keep the home maintained.
  • Funds disburse according to the plan you chose — lump sum, line of credit, monthly, or a mix.
  • The loan is generally repaid when you sell, move out permanently, or the last borrower passes away (per program rules).

Ready for step one?

Schedule a no-pressure call. We’ll meet you where you are — whether you’re just curious or ready to look at real numbers.

Talk with a specialist (888) 422-8789

Community First National Bank · Member FDIC · NMLS #449196