Reverse Solutions

Real names. Real faces.

You’ll work with one person from your first question to closing — not a queue, not a script.

Toby English, Branch Manager

Branch Manager

Toby English

NMLS #728820

“Our clients are family. Education comes before anything else.”

The public voice of Reverse Solutions — clarity on the process, follow-through on every question, and zero pressure.

Andrew Draper, Reverse Mortgage Specialist

Reverse Mortgage Specialist

Andrew Draper

NMLS #1589985

“Honesty and availability — no high pressure.”

Borrowers mention honesty, availability, and strong product knowledge. You’ll get clear answers on timing and process — never a service guarantee, always a straight conversation.

Mark English, Reverse Mortgage Specialist

Reverse Mortgage Specialist

Mark English

NMLS #998244

“Often referred by past clients.”

Responsive, respectful, and thorough through closing. Word-of-mouth referrals are the proof pattern that shows up again and again.

Jim Bicknell, Operations Manager

Operations Manager

Jim Bicknell

“The backbone behind a smooth close.”

Keeps every file moving — the operational backbone that supports your specialist from application through closing day.

What homeowners say

Named specialists. No call center.

Borrower feedback clusters around the same themes: calls returned, costs explained clearly, and no high pressure.

BBB A+ rating · Community First National Bank, Member FDIC

“No high pressure sales, just honest answers… If you're looking for someone you can trust, look no further than Andy Draper.”

— Terry, Salem, OR

“Toby gave clarity about closing costs and was very accurate. Rates were clear.”

— Barbara B., Minnesota

“Mark answered all my questions. I always felt at ease when we talked.”

— Roger C., Rancho Cucamonga, CA

Top shelf customer service. Andy answered every question until I was satisfied.”

— Holly C., Riverview, FL

“Toby went above and beyond… smooth process and we were kept informed throughout.”

— Nora D., Maryland

“By far the best experience possible closing a reverse mortgage.”

— E. Erdo, CT · re: Mark English

What to expect on a first call

  • 1. You talk with a named specialist — Toby, Andy, or Mark (published NMLS).
  • 2. We answer how it works, what it costs, and what stays yours — no quota pressure.
  • 3. If it might fit, we map next steps. If it doesn’t, we’ll say so honestly.

See more reviews on the homepage →

Ready to talk it through?

Bring your questions — even the skeptical ones. We’ll walk through whether a reverse mortgage fits your situation.

Community First National Bank. Member FDIC. NMLS #449196.